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1. Who Created KetoDiet?
KetoDiet is an on-going project I started with my partner Nikos in 2012 and includes KetoDiet for iOS and KetoDiet Basic for iOS and Android. Apart from the apps, I have authored several low-carb cookbooks (my third cookbook will be released in spring 2017).
KetoDiet app is a complex app and took several years to develop. Since the launch in 2012, we have continuously been working on more features and improvements. It's a full-time job for us.
2. What is the Difference Between KetoDiet and KetoDiet Basic?
When we first developed KetoDiet, it was exclusive to the iPad, and now we made it universal on iOS. We also created a simplified version, KetoDiet Basic which does not include the Planning and Progress monitoring features. You can see a comparison table on our website here.
If at any point you decide to upgrade to the fully-featured KetoDiet app, you can upgrade from the main menu (iOS) or settings (Android).
3. Can In-Apps Be Shared Between KetoDiet and KetoDiet Basic?
No, I'm afraid this is not possible and it's down to technical limitations. Because the apps are different, nothing can be shared between them, including the in-apps. This is, unfortunately, out of our control as Apple won’t allow sharing in-apps between different apps. If it was up to us, we would be more than happy to do that but it's not.
Please, keep in mind that if you get our app on your iPhone and Android device, in-apps cannot be shared even if it's the same app. iOS and Android are two different platforms and they don't share their sales. That's why sharing in-apps is not possible.
4. How Do I Get a Refund?
If for any reason you want to get a refund, you can do it in iTunes (iOS), or on Google Play (Android).
Please, keep in mind that app developers don't have access to transactions and can't issue refunds. To get a refund in iTunes, follow these steps. On Google Play you can do that within 15 minutes of purchase that Google Play provides for this purpose.
5. Is There a Subscription Fee in the KetoDiet App?
Let me make this absolutely clear: There is no subscription fee in our app.
If you want to cancel your subscription, please, contact the makers of the app you are using. One of the apps in question is free but charges a fee (subscription) once you add more than a few meals to your planner.
Apart from using several shady tactics, imposter apps are parasitising on the good name of well established apps. Unfortunately, it's hard to do anything about it. They often operate within the legal limits yet against all ethical rules.
We have to deal with user complaints which creates overheads for us. Instead, we would much rather spend our time working on our app. If you feel that you were being misled by other apps, the best thing to do - apart from getting a refund - is to write a review.
Please, make sure you have Our App - we do not charge any subscription fee.
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6. Why is You App Not Free? Why Do You Have In-Apps?
When it comes to Apps, the expectations can sometimes be unrealistic and I'd like to explain how we run our blog & apps so there is complete transparency.
Since 2012, with the ever increasing traffic, costs to run our blog also increased. We don't use AdThrive or other advertising services because we want to have complete control of what our readers can see. We only use the Amazon affiliate program and promote a few products we buy ourselves and trust (always with a disclosure). This currently helps us run the blog as it covers the costs of hosting, but it does not cover maintenance and development.
KetoDiet App is available for $6.99 USD and KetoDiet Basic for $1.99 USD, plus $12 worth of in-apps that are not required to use it.
It's a full-time job for me and my partner. The app is only part of my job - I've spent several years creating the content: recipes, articles, reviews, diet plans and challenges. The overall feedback we receive has been brilliant and keeps us motivated but there are some people who may complain that our app is expensive.
But is it really expensive? I'd like to give you some background and explain how our pricing works.
Free Recipes, Articles and Diet Plans
There is only so much free content we can provide: hundreds of recipes that we also provide via our integrated blog in the App itself, articles, diet plans and challenges. All this is very rewarding, but also takes an incredible amount of time to create and maintain. Some people take all this for granted but we can only continue doing this if it's sustainable.
The illusion many people have is that creating an app will make them rich. Nothing can be further from the truth. Just ask any app developer and they will no doubt advice you to steer clear from developing an app. The chances of recovering your development costs are minute and a large part of the proceeds is used for further development of the App.
So Much More Than an eBook
Compared to an eBook, our App has required years of commitment and continuous maintenance. In fact, I know what it takes to create an eBook - I have created several free eBooks that you can download here. Even a regular printed cookbook would cost you $15 - $20 and that is just for a fraction of content we offer in our apps.
No Subscription Payments Required
Since 2012, we've been adding new features at no extra cost with no subscription fees for any newly created content. Keep in mind that similar online services that offer same or even fewer features would charge you over $30 every month.
Free KetoDiet Challenges
We run Keto Challenges that are free to join, with access to our members-only community, useful tools and eBooks. It has been a fantastic experience. At the same time it has also been a very time-consuming process but we are determined to keep improving it. We know that community support and accountability are the most powerful tools to help you achieve your goals - and that's why we created the KetoDiet Challenge! Thanks to our amazing sponsors, we even have prizes for our best participants.
Why Have In-Apps?
Contrary to what most people think, in-apps do not exist only to generate money. In our case, the primary drive for in-apps is to ensure that only legitimate users have access to all the available features and a smooth user experience.
People who illegally "install" unauthorised copies of the app on jailbroken devices will have a rather annoying and limited experience. Our priority is to protect our investment and make the app the best we can for our legitimate users.
What Does the Full Price Include?
- An app that is beautifully designed specifically for low-carb diets and strictly focused on providing quality content with precise nutrition data.
- A complete guide to the Ketogenic diet (a book in its own right).
- Planner and monitoring features (iOS) to track your progress - the most complex part of our app.
- Delicious low-carb recipes that are exclusive to the KetoDiet apps, all including step-by-step photos and useful tips.
- Fully integrated blog with frequent weekly updates including recipes, diet plans and articles from experts. All blog content is FREE without any subscription fees.
- Print-friendly & easy to export shopping list to make managing your shopping easy.
- Support - we always try to reply as soon as possible. Please, keep in mind that due to our very busy schedule, this may take up to a week.
KetoDiet is an ongoing project we've been working on for several years. In order to add new features and new recipes that are often requested by our users, we need to keep this project sustainable. Please, support us by writing a review!
7. Can Multiple Users use KetoDiet on a Single Device?
Not yet but it will be possible with the upcoming update (see more details here).
The iPad is fundamentally a single-user device (at least for now) and we had to build our own infrastructure to support this feature.
8. Can I Track my Activity / Exercise with the KetoDiet App?
No, you can't but you will be able to in the near future. This feature is in our to-do list for a future update.
9. Does the KetoDiet App have a Bar-Scanning Feature for Adding Ingredients?
Barcode scanning is now in beta testing and will be out soon.
Accuracy (and not quantity) is our key priority. The inherent problem with food databases, especially crowd sourced data, is that they contain inaccurate or even missing macros. You then end up with errors and tracking your diet becomes pointless. We developed a system to rank product data (we call it "trust level") so we can always offer you the most reliable result from the various data sources we are using. We also use this mechanism to eliminate products for which the nutritional data are clearly wrong.
10. Do You Provide Professional Advice?
No, I'm sorry, I / we don't offer this service.
Our admins will be happy to give you tips or share your questions on our Facebook page, in the KetoDiet Support Group or by leaving a comment on our blog. However, I can't promise I'll reply to e-mails asking for health/weight loss advice. This is down to two reasons:
- I'm not qualified to give you professional personalised advice. If you are looking for personalised advice, please, contact a dietitian or speak to your doctor.
- I have a very busy schedule and very little free time. I take any advice or opinion I share seriously and offering a brief reply is neither helpful nor appropriate. Please, do not get offended if I don't reply to your message.
If you do need to speak to a professional, you can contact a qualified low-carb / keto expert.
11. Future Plans
Most of the features we've been working on have been driven by your feedback. Please keep in mind, KetoDiet is a complex application and adding new features takes time and a lot of effort. Here is just an overview of some of the features we've been working on, and features we are planning to add in the near future:
- More free recipes and articles. We will keep adding even more free recipes and articles more frequently via our fully integrated blog!
- Copy & paste planner meals for quick planning (Android)
- Adding "favorites" to the Planner so you can quickly add frequently used meals
- Universal search across all recipes when adding them to the Planner (blog meals, KetoDiet meals, custom meals, etc)
- Adding new restaurant chains to our database to quickly find keto-friendly options when eating out
- Adding new meals into the Starter pack and existing optional recipe packages (once you get any package, any recipes added in the future are always free!)
- Data export, especially progress stats
- Apple Watch support
- Activity tracking & Health App integration
- Ketone tracking, glucose tracking, and more tracking options
- Integration with KetoDiet meal plans (free and premium 7-day, 14-day and 28-day diet plans directly in the Planner with just one click)
- KetoDiet Challenges & community integration
- Add recipe user notes in custom meals so that you have all you need to make your favourite recipe
- New recipe packages - favorite recipes requested by our users
- Add nutrition facts to hundreds of recipes included in my cookbooks so you can quickly add them to the Planner
- Multi-user account support with data sync and fast user switching. This feature will be free for the first account. Any additional accounts will be available to buy for 0.99 USD per month to cover the cost of processing and storing the additional data on our servers.
If you have more questions about KetoDiet, please let us know! If you'd like to see a feature that is currently not supported, chances are it is in our to-do list. We really appreciate any feedback and will get back to you as soon as we can. Send us an e-mail or simply leave a comment below!
Here's what we have done recently:
- Make KetoDiet Basic a universal App with support for all iOS devices (iPads and iPhones) --> this has been done
- bring KetoDiet Basic to Android --> this has been done
- Make KetoDiet a universal App with support for all iOS devices (iPads and iPhones) --> our current task. Beta testing will start in November 2016, the app will be released in December 2016 or January 2017 --> this has been done
- Provide access to all advanced features for KetoDiet Basic users through an in-app. Not everyone wants to use the advanced features in KetoDiet but we want to make it easy for those who change their minds. This will be done in February 2017 --> this has been done
- Bring KetoDiet to Android and enable an upgrade path from KetoDiet Basic on Android --> this has been done.
- Copy & paste planner meals
You can learn more about our Apps, my cookbooks and future plans in a podcast I did with Brian of Ketovangelist!
12. AppStore Reviews & Clarifications
I would first like to thank everyone who has left a review on the AppStore. Reviews & feedback is what helps us improve KetoDiet and enables us do our job the best we can. If you like what we do and want to support us, please, don't forget to leave a review!
Although we get excellent feedback from our users there are occasions where people leave misleading feedback. This creates some confusion as people are unsure about the features in the app. The App Store recently enabled developers to reply to reviews but it does not completely solve the problem.
We have no illusions: We know it's impossible to please everyone and users have the right to express their view as they should. What I want to do is to clarify a few points that are incorrect and may cause confusion.
Lastly, there are other developers selling apps whose interest is to downrate other apps. It's not unusual to see reviews that make no sense or complain about non-existing issues. Since the AppStore doesn't give an option to comment on reviews, the only way to deal with them is to get honest reviews from those of you, who actually use our app. That's why honest reviews are so important to us - it's the only way to support us in we do.
Complaints about pricing and in-apps
This is the most common reason for bad reviews on the App Store. In fact, most apps are facing the same issue when it comes to pricing and in-apps. It's a race to the bottom.
We have explained the pricing in the previous sections. If you're unhappy with the in-apps or anything else, you don't have to buy them. In fact, you can get a refund for any app including in-apps. We do all we possibly can to make it absolutely clear that our app contains in-apps: we have the details on the primary AppStore screenshot, in the AppStore description and on our website. Also, AppStore clearly tags apps with "Offers In-App Purchases".
Unfortunately, people who leave bad reviews because of pricing and in-apps have unrealistic expectations. Our app is our livelihood, not just a hobby, and although we give away a lot for free, we have to keep this sustainable. The expectation of paying less than 5 dollars and getting new content for free forever is simply unrealistic.
And don't be mistaken, very few apps are truly free. Apps that are "free" either use advertising or collect your data for marketing purposes. This is something we will never do.
We Need Your Help to Fight Fake Reviews
Over the last few months, our app has been the target of fake reviews on the App Store. Initially, we assumed that this was just a coincidence - we're not naive to expect that everyone will like our app. But we soon realised that this is not a coincidence based on the consistency of the false claims.
Although developers like us can now report fake reviews and respond to them directly, the only way to counter balance this is to convince genuine users to leave honest reviews.
To prove our point, I include a few of the fake reviews below.
Exhibit A: the elephant in the room
Top prize goes to "Awesome tracker" who forgot to change the name before leaving a negative review. It wouldn't be the first time our competition used shady tactics to mislead people in an attempt to damage the good name of our app.
Exhibit B: the deceiver
The user claims there is "no tracker" and there are "no recipes included" for our fully featured KetoDiet App. Ironically enough, tracking is the main feature of the KetoDiet app which also includes hundreds of recipes.
Exhibit C: the serial app store abuser
Apple detects unusual behaviour and in the case below, they refused to offer the reviewer a refund due to "evidence of fraud, refund abuse, or other manipulative behaviour".
The review below was changed several times, each time with a different story, until the "reviewer" decided to go with the single line of "I didn't care for this app".
Our message to those using our KetoDiet app is simple: If you want us to work on improving the app and creating more free recipes rather than spending our time filling up forms to report fake reviews, then please leave an honest review on the App Store or Google Play. It only takes a minute and will help us focus on what really matters - making our app the best we can. Thank you for your support!
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