KetoDiet App FAQ

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1. Who Created KetoDiet?

KetoDiet is an on-going project I started with my partner Nikos in 2012 and includes KetoDiet for iOS and KetoDiet Basic for iOS and Android. Apart from the apps, I have authored several low-carb cookbooks (my third cookbook will be released in spring 2017).

KetoDiet app is a complex app and took several years to develop. Since the launch in 2012, we have continuously been working on more features and improvements. It's a full-time job for us.

2. What is the Difference Between KetoDiet and KetoDiet Basic?

When we first developed KetoDiet, it was exclusive to the iPad, and now we made it universal on iOS. We also created a simplified version, KetoDiet Basic which does not include the Planning and Progress monitoring features. You can see a comparison table on our website here.

If at any point you decide to upgrade to the fully-featured KetoDiet app, you can upgrade from the main menu (iOS) or settings (Android).

3. Can In-Apps Be Shared Between KetoDiet and KetoDiet Basic?

No, I'm afraid this is not possible and it's down to technical limitations. Because the apps are different, nothing can be shared between them, including the in-apps. This is, unfortunately, out of our control as Apple won’t allow sharing in-apps between different apps. If it was up to us, we would be more than happy to do that but it's not.

Please, keep in mind that if you get our app on your iPhone and Android device, in-apps cannot be shared even if it's the same app. iOS and Android are two different platforms and they don't share their sales. That's why sharing in-apps is not possible.

4. How Do I Get a Refund?

If for any reason you want to get a refund, you can do it in iTunes (iOS), or on Google Play (Android).

Please, keep in mind that app developers don't have access to transactions and can't issue refunds. To get a refund in iTunes, follow these steps. On Google Play you can do that within 15 minutes of purchase that Google Play provides for this purpose.

5. Is There a Subscription Fee in the KetoDiet App?

Let me make this absolutely clear: There is no subscription fee in our app.

If you want to cancel your subscription, please, contact the makers of the app you are using. One of the apps in question is free but charges a fee (subscription) once you add more than a few meals to your planner.

Apart from using several shady tactics, imposter apps are parasitising on the good name of well established apps. Unfortunately, it's hard to do anything about it. They often operate within the legal limits yet against all ethical rules.

We have to deal with user complaints which creates overheads for us. Instead, we would much rather spend our time working on our app. If you feel that you were being misled by other apps, the best thing to do - apart from getting a refund - is to write a review.

Please, make sure you have Our App - we do not charge any subscription fee.

KetoDiet App FAQPin itFollow us 56.6k

6. Why is You App Not Free? Why Do You Have In-Apps?

When it comes to Apps, the expectations can sometimes be unrealistic and I'd like to explain how we run our blog & apps so there is complete transparency.

Since 2012, with the ever increasing traffic, costs to run our blog also increased. We don't use AdThrive or other advertising services because we want to have complete control of what our readers can see. We only use the Amazon affiliate program and promote a few products we buy ourselves and trust (always with a disclosure). This currently helps us run the blog as it covers the costs of hosting, but it does not cover maintenance and development.

KetoDiet App is available for $6.99 USD and KetoDiet Basic for $1.99 USD, plus $12 worth of in-apps that are not required to use it.

It's a full-time job for me and my partner. The app is only part of my job - I've spent several years creating the content: recipes, articles, reviews, diet plans and challenges. The overall feedback we receive has been brilliant and keeps us motivated but there are some people who may complain that our app is expensive.

But is it really expensive? I'd like to give you some background and explain how our pricing works.

Free Recipes, Articles and Diet Plans

There is only so much free content we can provide: hundreds of recipes that we also provide via our integrated blog in the App itself, articles, diet plans and challenges. All this is very rewarding, but also takes an incredible amount of time to create and maintain. Some people take all this for granted but we can only continue doing this if it's sustainable.

The illusion many people have is that creating an app will make them rich. Nothing can be further from the truth. Just ask any app developer and they will no doubt advice you to steer clear from developing an app. The chances of recovering your development costs are minute and a large part of the proceeds is used for further development of the App.

So Much More Than an eBook

Compared to an eBook, our App has required years of commitment and continuous maintenance. In fact, I know what it takes to create an eBook - I have created several free eBooks that you can download here. Even a regular printed cookbook would cost you $15 - $20 and that is just for a fraction of content we offer in our apps.

No Subscription Payments Required

Since 2012, we've been adding new features at no extra cost with no subscription fees for any newly created content. Keep in mind that similar online services that offer same or even fewer features would charge you over $30 every month.

Free KetoDiet Challenges

We run Keto Challenges that are free to join, with access to our members-only community, useful tools and eBooks. It has been a fantastic experience. At the same time it has also been a very time-consuming process but we are determined to keep improving it. We know that community support and accountability are the most powerful tools to help you achieve your goals - and that's why we created the KetoDiet Challenge! Thanks to our amazing sponsors, we even have prizes for our best participants.

Why Have In-Apps?

Contrary to what most people think, in-apps do not exist only to generate money. In our case, the primary drive for in-apps is to ensure that only legitimate users have access to all the available features and a smooth user experience.

People who illegally "install" unauthorised copies of the app on jailbroken devices will have a rather annoying and limited experience. Our priority is to protect our investment and make the app the best we can for our legitimate users.

KetoDiet App FAQ

What Does the Full Price Include?

  • An app that is beautifully designed specifically for low-carb diets and strictly focused on providing quality content with precise nutrition data.
  • A complete guide to the Ketogenic diet (a book in its own right).
  • Planner and monitoring features (iOS) to track your progress - the most complex part of our app.
  • Delicious low-carb recipes that are exclusive to the KetoDiet apps, all including step-by-step photos and useful tips.
  • Fully integrated blog with frequent weekly updates including recipes, diet plans and articles from experts. All blog content is FREE without any subscription fees.
  • Print-friendly & easy to export shopping list to make managing your shopping easy.
  • Support - we always try to reply as soon as possible. Please, keep in mind that due to our very busy schedule, this may take up to a week.

KetoDiet is an ongoing project we've been working on for several years. In order to add new features and new recipes that are often requested by our users, we need to keep this project sustainable. Please, support us by writing a review!

7. Can Multiple Users use KetoDiet on a Single Device?

Not yet but it will be possible with the upcoming update (see more details here).

The iPad is fundamentally a single-user device (at least for now) and we had to build our own infrastructure to support this feature.

8. Can I Track my Activity / Exercise with the KetoDiet App?

No, you can't but you will be able to in the near future. This feature is in our to-do list for a future update.

9. Does the KetoDiet App have a Bar-Scanning Feature for Adding Ingredients?

Barcode scanning is now in beta testing and will be out soon.

Accuracy (and not quantity) is our key priority. The inherent problem with food databases, especially crowd sourced data, is that they contain inaccurate or even missing macros. You then end up with errors and tracking your diet becomes pointless. We developed a system to rank product data (we call it "trust level") so we can always offer you the most reliable result from the various data sources we are using. We also use this mechanism to eliminate products for which the nutritional data are clearly wrong.

10. Do You Provide Professional Advice?

No, I'm sorry, I / we don't offer this service.

Our admins will be happy to give you tips or share your questions on our Facebook page, in the KetoDiet Support Group or by leaving a comment on our blog. However, I can't promise I'll reply to e-mails asking for health/weight loss advice. This is down to two reasons:

  1. I'm not qualified to give you professional personalised advice. If you are looking for personalised advice, please, contact a dietitian or speak to your doctor.
  2. I have a very busy schedule and very little free time. I take any advice or opinion I share seriously and offering a brief reply is neither helpful nor appropriate. Please, do not get offended if I don't reply to your message.

If you do need to speak to a professional, you can contact a qualified low-carb / keto expert.

11. Future Plans

Most of the features we've been working on have been driven by your feedback. Please keep in mind, KetoDiet is a complex application and adding new features takes time and a lot of effort. Here is just an overview of some of the features we've been working on, and features we are planning to add in the near future:

  • Android: copy & paste planner meals for quick planning, plus ore features currently available on iOS
  • Unify KetoDiet Meals with KetoDiet blog meals so that any filtering can be applied universally
  • Allergy filtering options
  • Apple HealthKit & Watch support, activity tracking
  • Custom Ingredients: adding custom serving sizes and being able to specify values per slice, tablespoon, cup, etc.
  • Enable cloning & editing KetoDiet Meals
  • Add option for recipe notes in custom meals so that you have all you need to make your favourite recipe (instructions, cooking time etc.)
  • Universal search across all recipes, meals and ingredients when adding them to the Planner
  • Basket: improvements when adding meals from the Planner so they always list minimum amounts required to make a recipe, even if you only eat one serving in a given period of time.
  • Integration with KetoDiet diet plans: my free and premium keto diet plans with just one click
  • Adding new restaurant chains to our database to quickly find keto-friendly options when eating out
  • Adding new meals into the Starter pack and existing optional recipe packages (once you get any package, any recipes added in the future are always free!)
  • KetoDiet Challenges & community integration
  • More tracking options: hunger, activity, etc.
  • Add nutrition facts to hundreds of recipes included in my cookbooks so you can quickly add them to the Planner
  • New recipe packages - favorite recipes requested by our users
  • More free recipes and articles. We will keep adding even more free recipes and articles more frequently via our fully integrated blog!
  • Multi-user account support with data sync and fast user switching. This feature will be free for the first account. Any additional accounts will be available to buy for 0.99 USD per month to cover the cost of processing and storing the additional data on our servers.

If you have more questions about KetoDiet, please let us know! If you'd like to see a feature that is currently not supported, chances are it is in our to-do list. We really appreciate any feedback and will get back to you as soon as we can. Send us an e-mail or simply leave a comment below!

Here's what we have done recently:

  • More tracking options (ketone levels, glucose levels, water intake, cholesterol and triglycerides) --> this has been done
  • Option to change e-mail address when using multiple devices and syncing
  • Adding "favorites" to the Planner so you can quickly add frequently used meals
  • Make KetoDiet Basic a universal App with support for all iOS devices (iPads and iPhones) --> this has been done
  • bring KetoDiet Basic to Android --> this has been done
  • Make KetoDiet a universal App with support for all iOS devices (iPads and iPhones) --> our current task. Beta testing will start in November 2016, the app will be released in December 2016 or January 2017 --> this has been done
  • Provide access to all advanced features for KetoDiet Basic users through an in-app. Not everyone wants to use the advanced features in KetoDiet but we want to make it easy for those who change their minds. This will be done in February 2017 --> this has been done
  • Bring KetoDiet to Android and enable an upgrade path from KetoDiet Basic on Android --> this has been done.
  • Copy & paste planner meals in iOS (iPhone and iPad)

You can learn more about our Apps, my cookbooks and future plans in in this interview with Dr. Andreas Eenfeldt of Diet Doctor and podcast with Brian of Ketovangelist.

12. AppStore Reviews & Clarifications

I would first like to thank everyone who has left a review on the AppStore. Reviews & feedback is what helps us improve KetoDiet and enables us do our job the best we can. If you like what we do and want to support us, please, don't forget to leave a review!

KetoDiet App FAQ

Although we get excellent feedback from our users there are occasions where people leave misleading feedback. This creates some confusion as people are unsure about the features in the app. The App Store recently enabled developers to reply to reviews but it does not completely solve the problem.

We have no illusions: We know it's impossible to please everyone and users have the right to express their view as they should. What I want to do is to clarify a few points that are incorrect and may cause confusion.

Lastly, there are other developers selling apps whose interest is to downrate other apps. It's not unusual to see reviews that make no sense or complain about non-existing issues. Since the AppStore doesn't give an option to comment on reviews, the only way to deal with them is to get honest reviews from those of you, who actually use our app. That's why honest reviews are so important to us - it's the only way to support us in we do.

Complaints about pricing and in-apps

This is the most common reason for bad reviews on the App Store. In fact, most apps are facing the same issue when it comes to pricing and in-apps. It's a race to the bottom.

We have explained the pricing in the previous sections. If you're unhappy with the in-apps or anything else, you don't have to buy them. In fact, you can get a refund for any app including in-apps. We do all we possibly can to make it absolutely clear that our app contains in-apps: we have the details on the primary AppStore screenshot, in the AppStore description and on our website. Also, AppStore clearly tags apps with "Offers In-App Purchases".

Unfortunately, people who leave bad reviews because of pricing and in-apps have unrealistic expectations. Our app is our livelihood, not just a hobby, and although we give away a lot for free, we have to keep this sustainable. The expectation of paying less than 5 dollars and getting new content for free forever is simply unrealistic.

And don't be mistaken, very few apps are truly free. Apps that are "free" either use advertising or collect your data for marketing purposes. This is something we will never do.

We Need Your Help to Fight Fake Reviews

Over the last few months, our app has been the target of fake reviews on the App Store. Initially, we assumed that this was just a coincidence - we're not naive to expect that everyone will like our app. But we soon realised that this is not a coincidence based on the consistency of the false claims.

Although developers like us can now report fake reviews and respond to them directly, the only way to counter balance this is to convince genuine users to leave honest reviews.

To prove our point, I include a few of the fake reviews below.

Exhibit A: the elephant in the room

KetoDiet App FAQ

Top prize goes to "Awesome tracker" who forgot to change the name before leaving a negative review. It wouldn't be the first time our competition used shady tactics to mislead people in an attempt to damage the good name of our app.

KetoDiet App FAQ

Exhibit B: the deceiver

KetoDiet App FAQ

The user claims there is "no tracker" and there are "no recipes included" for our fully featured KetoDiet App. Ironically enough, tracking is the main feature of the KetoDiet app which also includes hundreds of recipes.

KetoDiet App FAQ

Exhibit C: the serial app store abuser

KetoDiet App FAQ

Apple detects unusual behaviour and in the case below, they refused to offer the reviewer a refund due to "evidence of fraud, refund abuse, or other manipulative behaviour".

The review below was changed several times, each time with a different story, until the "reviewer" decided to go with the single line of "I didn't care for this app".

KetoDiet App FAQ

Our message to those using our KetoDiet app is simple. If you want us to work on improving the app and creating more free recipes rather than spending our time filling up forms to report fake reviews, then please leave an honest review on the App Store or Google Play. It only takes a minute and will help us focus on what really matters - making our app the best we can. Thank you for your support!

Please, do not use comments in this post for technical support. We get a lot of support requests for other apps that use the same or similar name. To ensure you have our app, please contact us via the app under Help > Support.

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By Martina Slajerova
Creator of KetoDietApp.com

Martina Slajerova

I changed the way I ate in 2011, when I was diagnosed with Hashimoto’s, an autoimmune disease that affects the thyroid. I had no energy, and I found it more and more difficult to maintain a healthy weight.

That’s when I decided to quit sugar, grains, and processed foods, and to start following a whole-foods-based ketogenic approach to food.

Let us know what you think, rate this post!

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Please, note that I do not offer personalised advice. For personalised advice you can contact one of our experts.

Comments (298)

Hi,
I have the full app, but because I am a simple person, I am having trouble understanding how it works, so I haven't been using it much. I have it on my Fire Tablet. Is there a KetoDiet App page for dummies? 😊 I really want to use it, but I get confused by it. I know, it is very easy to figure out for your average person. 😄
It might be that I am trying to figure out how to use or get to things that aren't on the Android yet, and that might be the problem, but I paid for this app, and I really want to use it. Thank you.

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Thank you for your kind words, Carol! It could be that you are looking for a feature that has not yet been added to the Android platform - we are now working on the next update to bring feature parity to Android. You can find a quick guide here: ketodietapp.com/AppGuide.aspxFilter (also accessible via the app). We will work on this to reflect the latest updates.

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I have been using this App for 2 years now and still love it!  When I have had question they actually answered and quickly too.  I am always telling people about your App, what I have found to be the problem is people don’t take the time or maybe just don’t understand how to use it.  When I have sat down and showed them all the features it has they are amazed.   Maybe a video on exactly what all is on it and how to access it.  I feel like a commercial but I had tried others and this is worth paying for in my opinion.  Thanks for putting so much effort into following this lifestyle.

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Mary, thank you so much for your kind words! The truth is that with more features, it’s difficult to keep an app simple as there is always additional complexity. We try to keep it simple but always have to reach a compromise. We actually had a video but the problem with it is that it becomes out-dated the moment we release another update which is on average every 2 months. Time-wise and cost-wise its a lot of work. I think what we need is to improve and frequently update the online guide (accessible via the app). We want to keep using screenshots and explain the app step-by-step in detail. Thank you again for such a lovely and useful feedback!

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I love this app, thanks!  Do you have a feature whereby I can punch in my own information?  I use many recipes from various sources that list the nutritional value and want to sometimes manually add to my daily macro count.

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Thank you! The best way to do that would be to create Custom Meals in the Menu > Custom Meals. You can then specify the nutrition facts or create a custom meal by adding ingredients. Also, keep in mind that some online sources may be using databases with errors - it's always best to create custom meals by adding the ingredients (if you have time to do that).

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Are you able to track number of calories per day in addition to macros with the app?  I'd like to be able to generate a plan that includes calorie intake and macros.
Thank you

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Hi Tresa, you can track all macros (total carbs, fibre, net carbs, protein, fat and calories). You can set a limit on Net carbs and then enter your stats in the Profile section so the app can calculate the ideal protein/fat/calorie intake based on your goal (again, you can set your own goal). I hope this helps!

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I am interested in your app; however, it is for I Phones and I Pads.  I have a Mac Pro Lap Top computer.  Will it work on this?

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Hi Jerome, I'm afraid our app is iOS and Android only. It will not work on a Mac/laptop.

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wondering if there are any plans to be able to utilize this wonderful app on windows 10 format?  It would be so great to be able to add my favorite recipes using my laptop then sync with my phone app. (would be easier)
Didn't see any mention of this in future plans under your FAQ's section but thought Id ask in case I missed it somewhere.
Thanks!
Love the app, its fantastic.

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Jen, thank you for your kind words! We do have plans for other platforms but I can't yet promise any specific date or format as software development is always very unpredictable and these things usually take longer than we think. We will do our best to make KetoDiet available on all platforms 😊

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I just have a quick question.  I'm new to Keto and your app.  I discovered the bar code read under Create a Custom Meal Add an ingredient.  I was wondering if there was some place else that you can use the bar code read.  I find it an amazing feature but a little cumbersome to reach it the way I do.
I appreciate your help!
Joan

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Thank you Joan! It is always challenging to try and keep an app simple as with every newly added feature, there is additional complexity. The idea is that when people scan for a barcode, they want to add an ingredient/meal to the Planner or when creating a Custom Meal. I do believe this is a great suggestion and we are planning to add the barcode scanning directly under Ingredients to make it easier to discover. It will still be in the Custom Meal editor and in the Planner. Thanks again for the great feedback!

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In your opinion, do you think that it's bad to do intermittent fasting while doing Keto?

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Not at all! Keto pairs really well with intermittent fasting: Practical Guide to Fasting

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hi with the app is it suitable for Australian bar codes ect?

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Hello Chantelle, we use several food databases but I cannot guarantee it will work for all Australian products. You can find more information in our post about bar code scanning: Barcode Scanning is Now Available in KetoDiet!
I hope this helps!

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I am wondering if I can make and freeze the buns and bread? I’ve made the hot cross buns and really enjoyed them.

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Hi Gloria, I think you can freeze the hot cross buns (perhaps without the glaze) - these freeze really well:
Ultimate Keto Buns
Low-Carb & Paleo Bread - The Ultimate Guide
I hope this helps!

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Does your app calculate net carbs?

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Yes, it does. You can set a limit on net carbs and our app tracks both total and net carbs.

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I can’t seem to find where it is tracking net carbs. I just see carbs eaten and then if I look at the food I can see fiber but not sure if it’s calculating net carbs or not? Am I able to set it to see net and total so I know what I am consuming? Or is it already calculating net carbs.

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Hi Desiree, that doesn't sound like our app -  we always list net carbs and in fact, the emphasis is on net carbs. Unfortunately, it is not unusual for other apps to use the same name we do (please, see part 5 for more information). To make sure you are using our app, please, contact us via the KetoDiet App directly under Help > Technical Support. Our app is this one: ketodietapp.com/ I hope this helps!

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Hi! Never mind, all i had to do was scroll down and find my answer in a previous post! Love the app! 😊

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No problem! Thank you for your lovely feedback!

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Hi, is there a way to custom set my macros?

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Hi! I have really benefited from your app, and perhaps you have addressed this somewhere and I missed it with so much information you have made available...  
Is there a desktop/PC version of the app? I would be able to make better use of what you have created than on iPhone due to some physical challenges (eye sight and issues with my hands).
Thanks for all you have put into this!

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Michelle, thank you, for your feedback and your kind words, I appreciate that! Our ultimate goal is to bring the app to all platforms and we hope to achieve that this year, although I cannot promise that as it is a lot of work and we have to first focus on other high-priority tasks from our to-do list.

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Hi, Martina
I love your KetoDiet app!  I'm wondering if there is a way to change my macros on the app.  I want to decrease my protein and calories and increase my fat, but I'm not sure how to change them without changing my weight.  Thank you.

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Thank you Mary! If you want to use "custom" macros tarter than have the app calculate them for you, you can do that by tapping on Profile > Edit > set the goal to Custom targets. I hope this helps!

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Hello,
I just bought your app and enjoy it very much, so much in fact that I am interested in purchasing additional content but when I try to do that the screen just blinks blue and nothing happens. Both on my iPad Pro 12.9 2017 and on my iPhone 5s. I tried pressing "Restore Purchases" even though I had none, just to see what happens, and when I do that I just see and iOS message "Cannot connect to iTunes". Does this happen to more people or is it first time you hear about it?
Best Regards,
greywzrd

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Martina
when you say a counter do you mean that if I enter 1 cup of broccoli in my lunch plan that it will automatically enter the carb count? if so does it do it for meats also?

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Hi John, yes our app works as a tracker/planner. Once you add any meals or ingredients to your day, our app will automatically count the macronutrients for you. What you need to do is to set your macros in the Profile tab and then stay within the recommended ranges. Keep in mind that tracking is available in KetoDiet (fully featured). KetoDiet Basic does not include tracking but this option can be enabled via an upgrade in the main menu. I hope this helps!

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I just got a new iPhone 8 and want to transfer my basic ketodietapp to my new phone. How can I do this?  

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Hello Marie, as far as you're using the same iTunes account, all apps you have previously purchased will be transferred to your new device. But when it comes to your data in the app (anything you have created such as custom meals or planner days), you have 3 options if you want to keep them:
1) use an iTunes backup
2) use an iCloud backup
3) or use our data sync in the app in Profile > Data sync.
I hope this helps!

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I bought the app last night for my phone. How do I sync it to my laptop?

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Hello Heidi, I'm afraid our app is iOS (iPhone + iPad) and Android only - it will not work on your laptop. We do have plans for other platforms but this will take some time.

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Hello Martina!
First off, thank you for creating this incredible app! I have tried many diet apps like My Net Diary, My Fitness Pal, Lose It! and several others. I have also tried a variety of recipe apps to collect and organize recipes that I have found on websites and blogs like yours as well as those I have created myself. What I love most about the Keto Diet App is that it is both a diet tracking app AND a recipe book in one, not to mention it's planning and shopping list features. It is truly the perfect single app for keto! I have not seen others that combine all these features. It is exactly what I have been looking for!
Secondly, I have to say that I am so very disappointed by all of the negative commenters and complainers. Why is it that the price of the app is such an issue with these tightwads? I'm sure they drop the same amount of cash every day at McDonald's or Starbucks without thinking twice! Hey, why not invest a few bucks in this comprehensive tool that will not only teach you to eat right but make it easy and enjoyable and will serve you for years to come? The price is an absolute bargain including the in-app add-ons!
The only thing I can think of that could make it any better for me is if there were a web app that synced with the mobile devices to make planning and recipe creating that much easier. Oh, and maybe if you dropped in a few days a week to cook for me!
Thank you once again for the great app and all the great recipes! Please keep up the good work!

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Hi Tim, thank you so much for your kind words! I really appreciate that. We are grateful for all user feedback as it helps us decide on the most wanted features.
There is a pattern. Looking at the reviews, 90% of them are about the price of apps/in-apps. Also, those who complain about price/in-apps take free content for granted and don't realise there is significant investment involved (time, effort and money). Having said that, we appreciate honest feedback - both positive and negative - because that's how we can keep improving the app. But complaints about prize/in-apps from the vocal minority have no value for us and potential new users.
If a web app is what you'd like, I think you will be pleased with what we plan to release this year 😊

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Does the app include a grocery list and or meal plans ?

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Hi Amanda, it does not include meal plans but you can create your own meal plan and grocery list from the meal plan. Integration with our free and premium meal plans (currently provided as e-books) is in our to-do list. Please see list of features to be added.

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Is there a way to open this on my computer?

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I'm afraid not. Our app is supported on iOS (iPhone and iPad) and Android. We do have plans to bring it to more platforms but it will take some time.

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Dear Martina & team,
Firstly I want to say: I appreciate all the effort, the attention to detail, and the meticulous care and thought you have put into making the Ketodietapp. I am a perfectionist, planner and researcher and feel annoyed by less than great apps a lot - yours is a shining exception that makes life for us ketocooks easier by a lot.
Here is my question: As you know a ketogenic lifestyle is often an all family affair, as it takes organization and teamwork to make yummy, healthy, real food while also having busy lives to lead. My husband does most of our cooking these days due to our work schedules, and he would love to use your app. The problem: he cannot access the recipe packages that I bought with my account, although he was able to download the app through Apple’s family sharing option. This makes it  less attractive for me to buy your additional packages and makes it harder for my husband and me to use your app. If family sharing is activated, and one family member buys extra in-app content, the others should be able to access it without paying extra. Right? Please tell me it’s a technical error or our own mistake and family sharing allows for in-app purchases to be synchronized without double costs.
As a little side-note: Wouldn’t it be great to be able to share and edit shopping lists with your family members, so that if one goes shopping after work the other can check off the list what you already have at home, and edit the list simultaneously, like in Apple’s notes?
Thank you for all your efforts and my best regards to you & your fabulous team!
Yours,
Gigi from Gigisblogworld & a big fan of your fantastic work!

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Thank you for your kind words, Gigi! To answer your questions:
1. Apple family will enable you to share apps but not in-apps. I understand that this may be frustrating and I hope this will change in the future but I’m afraid there is nothing we (as developers) can do about this. You can read more here: https://support.apple.com/en-gb/HT203046
2. Great point! And it's not something we had in our to-do list, so I'll discuss this with my partner! I'm not sure how complicated/easy it will be to implement this but we will look into it when we work on the custom meal sharing feature.
Thanks again for your feedback!

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Hi, I have just started using the app and loving it so far but not sure how to enter my own ingredients for a meal I have made from scratch. I know how to add for example 20g carrots but it asks me to enter how many grams of protein, carbs, fats etc per 100g how do I find this information for each food in my meal?
My other question: I downloaded app to my android phone is there anyway of getting it on my kindle fire tablet, amazon seem to block the download or might just be not doing something right. Thanks for any help you can give me.

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Hi Donna, for any questions about how to use the app, please, visit our online guide via Menu > Help > Online KetoDiet guide (will be renamed to How to use KetoDiet in the upcoming update). In short, you can create a custom meal by adding up ingredients or by directly specifying nutrition facts (eg in case of readymade meals). You can also create custom ingredients (more info in our guide). When it comes to Android, I'm afraid you can only buy our app via Google Play. I hope this helps!

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It's a shame you're not on the Apple platform.  We are an all Apple family, guess I'll have to work on an app.  So sorry you won't get my $

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Perhaps there's a less aggressive way to ask if you're not sure about something. Our app is supported on iOS (iPad and iPhone) - that is Apple. Feel free to create your own  app, it only takes 7 years.

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I struggle to believe that someone like Kim would be able to work on an app. As one brilliant mind said... Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.

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